- Cost of Quality
- Customer Satisfaction and Value
- Data Quality
- Environmental Manag. and Sustainability
- Global Quality
- Human Resources
- Innovation
- Inspection
- ISO 9000
- Leadership
- Process Management
- Quality Control
- Quality Management
- Quality Tools
- Safety
- Benchmarking
- Sampling
- Six Sigma
- Small Business
- Standards
- Statistics
- Supplier Quality
- Teams
- Total Quality Management
- Career Development
- Information Management
Salary Survey 2008: Looking at the Numbers
Mean salary: The mean salary is the average salary for that particular group. Manager: Ensures the administration of the company’s quality, process and business improvement efforts within a defined segment of the organization. Quality engineer: Designs, i...
Salary Survey Statistics
This one-page introduction to the Salary Survey is not for sale as a separate...
Salary Survey – 2002
The Making of the Salary Survey
When the unsolicited salary survey responses were merged with the solicited responses, the total number of responses was 9,033. Responses from full-time and part-time regular employees were then put into a regular employee database; self-employed consulta...
2001 Quality Progress Salary Survey
KAREN BEMOWSKI, formerly an associate editor of Quality Progress, is a senior editor of Windows 2000 Magazine in Loveland, CO. Q U A L I T Y P R O G R E S S I D E C E M B E R 2 0 0 1 I 21 Contents PART 1. Regular Employee Results page Section 1. Salary b...
Salary Survey – 2000
New information, new methodology
Other changes were also made to the salary survey that weren't related to the surveying of quality professionals in Canada. In the traditional mailing campaign, salary survey packets were mailed to 2,500 randomly selected ASQ members in the United States....
2000 Quality Progress Salary Survey
TO RECEIVE A PRINT COPY OF THIS ANNUAL SURVEY, YOU MUST PURCHASE THE BACK ISSUE OF THE QUALITY PROGRESS MAGAZINE. PRICES FOR BACK ISSUES ARE: MEMBERS - $12.00; NONMEMBERS - $17.00. CALL ASQ AT 1/800-248-1946 OR 1-414-272-8575 AND ASK FOR ITEM NUMBER...
Quality Progress' 1998 Salary Survey
TO RECEIVE A COPY OF THIS ANNUAL SURVEY, YOU MUST PURCHASE THE BACK ISSUE OF THE QUALITY PROGRESS MAGAZINE. PRICES FOR BACK ISSUES ARE: MEMBERS - $12.00; NONMEMBERS - $17.00. CALL ASQ AT 1/800-248-1946 OR 1-414-272-8575 AND ASK FOR ITEM NUMBER M1198....
Quality Progress' 1997 Salary Survey
TO RECEIVE A COPY OF THIS ANNUAL SURVEY, YOU MUST PURCHASE THE BACK ISSUE OF THE QUALITY PROGRESS MAGAZINE. PRICES FOR BACK ISSUES ARE: MEMBERS - $12.00; NONMEMBERS - $17.00. CALL ASQ AT 1/800-248-1946 OR 1-414-272-8575 AND ASK FOR ITEM NUMBER...
How Did They Do That?
The winners of the 1996 Malcolm Baldrige National Quality Award were celebrated by President Bill Clinton and others at the annual Baldrige Award ceremony. ADAC Laboratories has tripled its revenue between 1990 and 1996, while customer retention has...
Safety in the Skies
Causes of airplane accidents suggest how to increase safety. Weather-related accidents have prompted the Federal Aviation Administration (FAA) to introduce terminal Doppler radar and wind shear alert systems. The role of air traffic control can be...
Baldrige Award Celebrates Its 10th Birthday With a New Look
50 Quality Progress/ December 1996 Figure 1. Comparison of Categories, Items, and Point Values 1996 Categories/ Items Point Values 1.0 Leadership 90 1.1 Senior Executive Leadership 45 1.2 Leadership System and Organization 25 1.3 Public Responsibility an...
Quality Progress' 1996 Salary Survey
TO RECEIVE A COPY OF THIS ANNUAL SURVEY, YOU MUST PURCHASE THE BACK ISSUE OF THE QUALITY PROGRESS MAGAZINE. PRICES FOR BACK ISSUES ARE: MEMBERS - $12.00; NONMEMBERS - $17.00. CALL ASQ AT 1/800-248-1946 OR 1-414-272-8575 AND ASK FOR ITEM NUMBER M1196.A...
Something Old, Something New
Hewlett-Packard Company (HP) keeps the winning edge and avoids complacency by adhering to its business philosophy, the HP Way, and by improving itself through programs like Quality 1 on 1. An interview with HP president and chief executive officer...
VIA Rail Puts the Brakes on Runaway Operations
The empowered employees (known as colleagues) of VIA Rail Canada Inc. have reduced costs and improved customer service since Terry Ivany became president and chief executive officer. From 1992 to 1995 VIA has reduced its federal payments for train...
The Journey Might Wander a Bit. . .
As winners of the 1995 Malcolm Baldrige National Quality Award (MBNQA), Armstrong World Industries' Building Products Operations (BPO) and Corning's Telecommunications Products Division (TPD) have much in common. Both have adopted quality principles...
Americans' Nostalgic Affair with Loyalty
To answer these questions, a loyalty archetype study was conducted by Archetype Discoveries during the fall of 1995 for Canada Trust, Chrysler Corp., Delphi Packard, Kellogg Co., Kennedy Space Center, Lockheed Martin Space Operations Co., McDonnell Dougl...
Leaders on Leadership
Chief executive officers (CEOs) at Quality Forum XI and at a Business Week symposium described the roles of quality leaders. An executive leader provides direction and vision for employees. Continuous awareness of the vision comes through two-way...
Quality Progress' 1995 Salary Survey
TO RECEIVE A COPY OF THIS ANNUAL SURVEY, YOU MUST PURCHASE THE BACK ISSUE OF THE QUALITY PROGRESS MAGAZINE. PRICES FOR BACK ISSUES ARE: MEMBERS - $12.00; NONMEMBERS - $17.00. CALL ASQ AT 1/800-248-1946 OR 1-414-272-8575 AND ASK FOR ITEM NUMBER M1195. A...
Quality Is Helping Canadian Airlines International Get Off the Ground
Employee involvement and customer focus has enabled Canadian Airlines International to improve its customer service ranking from last to first in five years. An interview with chief executive officer (CEO) Kevin J. Jenkins highlights the company's...
Motorola's Fountain of Youth
Renewal is a key to success at Motorola. As technology has changed, the company has updated its product line. Its goals include the six sigma standard and reduced cycle times. More than 132,000 employees are renewed through continuing education in a...
TQM: Flimsy Footing or Firm Foundation?
This special issue of Quality Progress analyzes total quality management (TQM). Three articles suggest why it sometimes fails. Causes include poor focus, inadequate leadership, and confusion between TQM tools and TQM philosophy. Seven articles are...
How Do People Use the Baldrige Award Criteria?
The Malcolm Baldrige National Award Quality Award is useful, even to the many companies that have not applied for the Award. Only 546 companies have applied, and yet about 1 million copies of the Baldrige criteria have been distributed. A Quality...
1994 Baldrige Award Recipients Share Their Expertise
36 Quality Progress/ February 1995 How these accomplishments were achieved was briefly addressed during the ceremony by the award- winning companies' leaders: Joseph P. Nacchio, president of AT& T CCS; Earl A. Goode, president of GTE Directories Corp.; a...
To Boldly Go Where So Many Have Gone Before
Saturn Corporation focuses on selling the company instead of its car and satisfying its customers. This strategy has been crucial when many competitors go after the same customers. To sell its company, Saturn's advertisements emphasize the pride and...
Codes, Cultural Archetypes, and the Collective Cultural Unconscious
Advertisers may misdirect their efforts if they are unaware of the biological imprinting that influences behavior. French consumers think of cheese as alive and Americans see it as dead because of the power of imprinting on the collective...
What Makes American Teams Tick?
Rather than discussing what constituted a team or what types of teams exist, the partic- Figure 1. Latent Structures and Short Stories for the Theme of " Working Alone" Discussion theme Free association Latent structures Choice Myself Me Job Exposure Com...
Putting Employees in the Spotlight
Employee reward and recognition systems are valuable to both employees and their organizations. In 1994 the AT&T Network Systems Group, selected 150 individuals in 14 teams for special recognition. Teams were selected for activities such as:...
Quality Progress 1994 Salary Survey
TO RECEIVE A COPY OF THIS ANNUAL SURVEY, YOU MUST PURCHASE THE BACK ISSUE OF THE QUALITY PROGRESS MAGAZINE. PRICES FOR BACK ISSUES ARE: MEMBERS - $12.00; NONMEMBERS - $17.00. CALL ASQ AT 1/800-248-1946 OR 1-414-272-8575 AND ASK FOR ITEM NUMBER M1194. A...
Canadian Premier Works to Improve Constituents' Quality of Life
Frank McKenna is the premier of New Brunswick, Canada and the 1994 chairman of Canada Quality Month. McKenna's intervention programs are responding to problems of illiteracy and unemployment . Changes in the New Brunswick school system have required...
Ford Chairman Was, and Continues To Be, a Progress Chaser
Alex Trotman is chairman, chief executive officer, and president of Ford Motor Company and the 1994 chairman of National Quality Month. Trotman believes that managers must lead the way personally in embracing quality. For example, top management at...
The Air Force Quality Flight Plan
To implement total quality management (TQM), the U. S. Air Force has developed vision and mission statements; identified core values; established an Air Force Quality Council; and committed itself to education, training and recognition. The vision and...
A Pat on the Back is Worth a Thousand Words
Leadership, teamwork, and training are characteristics of the 1993 Malcolm Baldrige National Quality Award winners. Ames Rubber Corporation and Eastman Chemical Company received their awards during a ceremony attended by President Bill Clinton and...
The Quality Forum IX: Breaking with Tradition
Quality Form IX was a blend of nontraditional and traditional events. Nontraditional happenings included appearances by the chairman of the U. S. President's Management Council and by the Secretary of Commerce. These talks dealt with the National...
Quality Progress 1993 Salary Survey
TO RECEIVE A COPY OF THIS ANNUAL SURVEY, YOU MUST PURCHASE THE BACK ISSUE OF THE QUALITY PROGRESS MAGAZINE. PRICES FOR BACK ISSUES ARE: MEMBERS - $12.00; NONMEMBERS - $17.00. CALL ASQ AT 1/800-248-1946 OR 1-414-272-8575 AND ASK FOR ITEM NUMBER M1193....
The Secret to Fidelity's Success
Innovative employees, satisfied customers, and information technology fuel the growth of the largest mutual fund company in the nation. An interview with Fidelity Investment's chairman, Edward C. Johnson 3d, demonstrates how its 9,000 employees serve...
The State of the States
A survey of the 50 states examined quality initiatives and quality awards. Conducted by Quality Progress, the survey found 41 states implementing quality improvement programs and 39 that are developing or have state quality awards. There are three...
Quality, American Style
American beliefs about quality and improvement are described by French psychologist G. Clotaire Rapaille. Being aware of these archetypes should help implementers customize quality initiatives in the United States. Words like "quality," "control," and...
Ceremony Honors the 1992 Baldrige Award Recipients
Winners of the 1992 Malcolm Baldrige National Quality Award were: AT&T Network Systems Group, Transmission Systems Business Unit (TSBU); AT&T Universal Card Services; Granite Rock Company; The Ritz-Carlton Hotel Company; and Texas Instruments Defense...
1992 Quality Progress Salary Survey
TO RECEIVE A COPY OF THIS ANNUAL SURVEY, YOU MUST PURCHASE THE BACK ISSUE OF THE QUALITY PROGRESS MAGAZINE. PRICES FOR BACK ISSUES ARE: MEMBERS - $12.00; NONMEMBERS - $17.00. CALL ASQ AT 1/800-248-1946 OR 1-414-272-8575 AND ASK FOR ITEM NUMBER M1192....
Donning a New Hat
The change from quality inspector to quality advisor has helped the Air Military Command (AMC) improve its processes. What was once the AMC Inspector General office is now the Quality Support and Readiness (QS) department. The QS offers quality...
Quality in Flight
A vision plus a quality infrastructure plus a quality improvement plan gives the U. S. Air Force Air Mobility Command (AMC) a quality culture. The vision is for the Air Force to be a respected organization that makes America a global power. An...
Consultant
Consultants say that experience and knowledge in the quality field are the prime criteria in selecting a consultant. An ASQC (ASQC) survey responded to by 341 consultants asked them to name consultants they would call on and to describe the...
Inside the Baldrige Award Guidelines. An Introduction
A seven-part series on the criteria of the Malcolm Baldrige National Quality Award will appear in Quality Progress. The authors will be members of the Baldrige Award board of examiners. The criteria are useful not only for Award applicants, but also...
The International Quality Study
An international survey examined quality management practices in Canada, Germany, Japan, and the U. S. The study was conducted by the American Quality Foundation and Ernst & Young. Executives and managers at more than 500 companies (an 84% response...
The Quality Forum
At Quality Forum VII executives from around the world discussed the delivery of quality to their customers. Eberhard von Kuenheim of BMW AG in Germany described the complexity of quality. The goal is to satisfy customers in all the many factors that...
AMERICA 2000
National goals and initiatives comprise the strategic plan for quality education in the U. S. AMERICA 2000 is the program for reforming a system that has a public high school dropout rate of about 25%. Goals for the year 2000 include: a 90% high...
Restoring the Pillars of Higher Education
A few universities and colleges are using total quality management (TQM) to improve their curriculum, operations, and research. For example, the Columbia University Graduate School of Business is redoing its curriculum, based on input from its...
1991 Quality Progress Salary Survey
TO RECEIVE A COPY OF THIS ANNUAL SURVEY, YOU MUST PURCHASE THE BACK ISSUE OF THE QUALITY PROGRESS MAGAZINE. PRICES FOR BACK ISSUES ARE: MEMBERS - $12.00; NONMEMBERS - $17.00. CALL ASQ AT 1/800-248-1946 OR 1-414-272-8575 AND ASK FOR ITEM NUMBER M1191. A...
Big Q at Big Blue
John Akers, chief executive officer and chairman of IBM and chairman of the 1991 National Quality Month, describes IBM's commitment to quality. IBM Rochester won the 1990 Malcolm Baldrige National Quality Award. It did so because of 35 years of...
Sorting Fact from Fiction
Five misconceptions about environmental initiatives are debunked.
- The first is that quality and environment have nothing in common. Actually, organizations are applying the principles of total quality management and continuous improvement to...
The Benchmarking Bandwagon
Measuring your company's performance against the best-in-class companies provides information for improvement. This is benchmarking. It is a hot topic in the quality field, and it is one of the Malcolm Baldrige National Quality Award criteria. But...
The Triumph of David and Goliath
Marotta Scientific Controls, Inc. and Rockwell International Corporation Space Systems Division (SSD) have won the 1990 National Aeronautics and Space Administration (NASA) Excellence Award for Quality and Productivity. Marotta involves only 33 people...
Closing the Gap
The quality role of people was a theme of the sixth annual National Quality Forum. Employees should have the power to treat their colleagues as customers and to make decisions. Unfortunately, management is a barrier when it lacks leadership and does...
Utilities Are Monopolies No More
Deregulation and competition increase the importance of customer satisfaction in the gas, electric, and telephone industries. At Florida Power & Light Company (FPL), the Quality Improvement Program has used surveys and policy deployment to solve...
Quality Planning + Quality Presentations + Quality Professionals = 41st Annual Quality Congress
The article reviews the 1987 ASQC annual...
